July Website Rankings of 100 Retailers

Rank		Name
1	+ 4	Matalan	7.82
2	+ 2	Vision Express	7.28
3	- 2	DFS	7.14
4	- 1	Morrisons	7.03
5	- 3	Tesco Direct	6.80
6	~	Next	6.64
7	+ 1	Fenwick	6.39
8	- 1	Top Shop	6.38
9	+ 1	Thresher	6.29
10	- 1	Toys R Us	6.00
11	+ 7	Land of Leather	5.82
12	+ 1	Firebox	5.62
13	+ 6	H Samuel	5.60
14	+ 1	N Brown Group plc	5.59
15	+ 5	Net a Porter	5.43
16	- 5	BHS	5.42
17	+ 11	John Lewis Stores	5.16
17	+ 25	Holland & Barrett	5.16
19	- 7	T-Mobile	5.14
20	+ 6	Argos	5.04
21	+ 4	Figleaves	4.96
22	+ 2	House of Fraser	4.76
22	~	Comet UK	4.76
24	+ 7	Apple iTunes	4.68
25	+ 12	Woolworths	4.68
26	- 9	Adams	4.60
27	+ 2	Clinton Cards	4.52
28	- 7	Packard Bell UK	4.42
29	+ 14	Debenhams	4.38
30	+ 9	JJB Sports	4.36
31	+ 1	O2	4.30
32	+ 2	Virgin Retail	4.28
32	- 16	Waitrose	4.28
34	- 11	D & A (glasses)	4.22
35	+ 3	Vodafone	4.22
36	+ 16	Ebuyer	4.03
37	- 2	Waterstones	4.02
38	- 8	Habitat	3.99
39	~	Hamleys	3.98
40	+ 9	Homebase	3.96
41	- 27	Lakeland	3.88
42	+ 8	Sainsbury	3.80
43	- 7	Harrods	3.79
44	- 3	Freemans	3.77
45	- 18	Specsavers	3.70
46	~	SCS	3.68
47	+ 23	La Senza	3.66
48	+ 18	Furniture Village	3.56
49	+ 7	QVCUK.com	3.50
50	+ 11	Ikea	3.47
51	- 7	Jessops	3.44
52	+ 1	Dell EMEA	3.40
53	+ 7	Asda	3.39
54	+ 1	Game	3.36
55	- 8	Disney	3.34
56	- 23	M&Co at Mackays (Scotland)	3.32
57	+ 35	Goldsmiths	3.30
58	+ 20	Robert Dyas	3.29
59	- 5	Littlewoods	3.18
60	- 2	Co-Op	3.15
61	- 16	Harvey Nichols	3.12
62	- 11	Anne Summers	3.07
63	- 4	Jones	3.06
64	+ 3	Borders	3.04
65	+ 12	Focus	3.00
66	- 3	Halfords	2.88
67	+ 1	Bargain Booze	2.86
68	- 20	Majestic Wine	2.80
69	- 12	J D Sports	2.78
70	+ 5	Carphone Warehouse	2.60
71	- 2	asos.com	2.60
72	~	E Bay	2.52
73	+ 20	Superdrug	2.48
74	- 10	Oddbins	2.43
75	- 13	Ted Baker	2.42
75	- 3	Marks & Spencer	2.42
77	- 6	Blacks	2.40
78	+ 7	Early Learning Centre	2.38
79	+ 8	Mothercare	2.18
80	+ 4	Laura Ashley	2.16
81	- 2	Direct Specs	2.08
81	- 1	Thorntons	2.08
83	- 2	Rosebys	2.05
84	- 8	Wickes	1.80
85	- 20	Play.com	1.78
85	- 2	W H Smith	1.78
87	- 1	B&Q	1.74
88	- 6	Orange	1.53
89	+ 1	HMV	1.52
90	+ 8	Staples	1.31
91	+ 5	Maplin Electronics	1.28
92	+ 5	Endless.com	1.26
92	- 2	Amazon UK	1.26
94	+ 1	Republic	1.04
95	- 1	P C World	1.00
96	- 22	Phones 4u	0.98
97	- 8	Dixons	0.78
98	- 10	Currys	0.76

A brief explanation of benchmarking and results

We report our findings at three levels:

	Compromised Significant business risk - urgent attention required
	Impaired Corrective action necessary - prioritise repair programme
	Satisfactory Don't become complacent - continuous monitoring advisable